Support

Extended Support Fee waived for EBS customers for Oracle 12.1 and 11.2

Extended Support Fee waived for EBS customers for Oracle 12.1 and 11.2

The responsible team announced it at Collaborate Conference in San Antonio, TX, a few days ago: If you are an Oracle E-Business Suite customer with Oracle Database 12.1 or 11.2 in use for your EBS environment, then you will like this announcement. As of now the Extended Support Fee has been waived for EBS customers for Oracle 12.1 and 11.2 until December 2020.

Where do you find more information?

Please see the blog post of the EBS team here:

And of course, the official MOS Note:

[ Read more ]

How long will Oracle Database 12.2 be supported?

This question sounds very simple: How long will Oracle Database 12.2 be supported? Right? But I learned at a customer site recently that the information about the support periods for Oracle 12.2 may puzzle people sometimes. Hence I thought some clarification may be useful.

Lifetime Support Policy Brochure

First of all, when you have a look into the Lifetime Support Policy brochure the answer you’ll read there is:

  • Premier Support until March 2023
  • Extended Support until March 2026

How long will Oracle Database 12.2 be supported?

But this doesn’t give you any distinction between Oracle 12.2.0.1, Oracle 18c and Oracle 19c. These three releases fall under the Oracle [ Read more ]

Happy New Year 2019 to all of you!

Happy New Year 2019 to all of you! And thanks for reading the blog. And thanks also for the warm feedback you gave me in the past 20 months since I started this blog on a new platform.

Happy New Year 2019 to all of you!

Photo by Trent Szmolnik on Unsplash

I wish you all a very good start into the new year. If you wonder why I post this while the year is already 7 days old, we Germans have a lot of holidays – and this season it was pretty attractive to take two weeks off with just spending 5 vacation days. Hence, my working … [ Read more ]

When does patching end for Oracle Database 12.2.0.1?

This question is coming up on a regular basis for obvious reasons whenever we speak to customers about Oracle Database 12.2 and 18c: When does patching end for Oracle Database 12.2.0.1?

When does patching end for Oracle Database 12.2.0.1?

Actually Roy and I are explaining this topic in our The New Release and Patching Model presentation:

When does patching end for Oracle Database 12.2.0.1?

Annual releases, such as Oracle 12.2.0.1, Oracle 18c, Oracle 19c and so on, get a minimum of 2 years patching after the succeeding release is available. This means, as soon as Oracle 18c is available, the previous release – Oracle Database 12.2.0.1 – … [ Read more ]

Oracle Database 12.1.0.2 SE2 – Support and Patches for Oracle Database 12.1.0.1 SE/SE1

Oracle SE2

Please find all our articles about Oracle Database Standard Edition 12.1.0.2 SE2:

 

Some questions regarding support for Oracle Database Standard Edition 12.1.0.1 (SE/SE1) came up in the past days.

Most of those are answered already in MOS Note 2027072.1 (Oracle Database 12c Standard Edition 2
(12.1.0.2) )

How long will

[ Read more ]

ORAchk – How to log SRs and ERs for ORAchk

ORAchkI have recently recommended to use ORAchk in its new version 12.1.0.4 – and I can just emphasize on this.

https://mikedietrichde.com/2015/07/03/orachk-12-1-0-4-released-a-must-use-tool/

During a conf call with a lead customer from the UK Roy and I learned about the uncertainness on how to log a Service Request (SR) or enhancement Request (ER) against ORAchk in case something is not working correctly or missing.

Especially as the documentation of ORAchk states:

Appendix B – How to Obtain Support

If problems are encountered either at runtime or if there are questions about the content of the findings of the tool, please post your

[ Read more ]

Best Practices for Patching — learn more at OOW!

Although upgrade and patching are truly two very different processes, they both fall into the same general category of planned maintenance and are often associated with each other. So, it seems relevant to point out yet another important talk at OpenWorld in San Francisco:

Database Patching Best Practices II [CON7748]

  • Tuesday, Sep 30, 5:00 PM – 5:45 PM – Moscone South – 104

Building on a highly popular session from Oracle OpenWorld
2013, this session further explores ways to help you maintain
and patch your database systems most efficiently. Learn about
patch testing best practices, techniques for minimizing
downtimes, how
[ Read more ]