Extended Support

Extended Support Fee waived for EBS customers for Oracle 12.1 and 11.2

Extended Support Fee waived for EBS customers for Oracle 12.1 and 11.2

The responsible team announced it at Collaborate Conference in San Antonio, TX, a few days ago: If you are an Oracle E-Business Suite customer with Oracle Database 12.1 or 11.2 in use for your EBS environment, then you will like this announcement. As of now the Extended Support Fee has been waived for EBS customers for Oracle 12.1 and 11.2 until December 2020.

Where do you find more information?

Please see the blog post of the EBS team here:

And of course, the official MOS Note:

[ Read more ]

How long will Oracle Database 12.2 be supported?

This question sounds very simple: How long will Oracle Database 12.2 be supported? Right? But I learned at a customer site recently that the information about the support periods for Oracle 12.2 may puzzle people sometimes. Hence I thought some clarification may be useful.

Lifetime Support Policy Brochure

First of all, when you have a look into the Lifetime Support Policy brochure the answer you’ll read there is:

  • Premier Support until March 2023
  • Extended Support until March 2026

How long will Oracle Database 12.2 be supported?

But this doesn’t give you any distinction between Oracle 12.2.0.1, Oracle 18c and Oracle 19c. These three releases fall under the Oracle [ Read more ]

Premier Support Extension for Oracle 19c – and more

Wait a bit. Oracle Database 19c is not out yet (only in beta right now) but how can we initiate a Premier Support Extension for Oracle 19c already? Well, Oracle 12.2.0.1, Oracle 18c and Oracle 19c all together sail under the cover of the “Oracle 12.2 Release Family” and hence have a common support frame.

What has been announced?

The single-source-of-truth MOS Note:742060.1 got updated. Roy tweeted about it already. And the major change in the note is the extension of the Premier Support for Oracle 19c until March 2023. That is one year more than it was … [ Read more ]

To which release should you upgrade to? Plus: Extended Support?

To which release should you upgrade to? Plus: Extended Support?

A few days ago I blogged about the Current Support Status for Oracle Database Releases. And you’ve sent several questions to me. Some asked about clarification to which release should you upgrade to? Plus: Extended Support questions were quite frequent. So let me clarify this previous blog post a bit.

To which release should you upgrade to?

A few weeks ago we initiated global communication to all customers who had opened an SR within the past 3 years explaining to which release you should upgrade to. Just in case you haven’t seen this communication, I will give you more … [ Read more ]

Current Support Status for Oracle Database Releases

Yesterday a former colleague from the UK pointed me to a very old blog post about the fact that no patches will be produced for Oracle 11.2.0.3 anymore. Which is a true fact. But it reminded me that it may be time for an overview on the current support status for Oracle database releases as of October 2018.

Current Support Status for Oracle Database Releases

Current Support Status for Oracle Database Releases

First of all, the single source of truth in case you’d like to look up support dates and patching periods is MOS Note:742060.1. Please always check this note first. Our Support Lifetime [ Read more ]

Extended Support Fee for Oracle 11.2.0.4 waived until May 31, 2017 – Extended Support until Dec 2020

PLEASE READ THE RECENT UPDATE from Jan 27, 2017 INSTEAD:


Friday, Oct 16, 2015, Oracle announced that the Extended Support for Oracle Database 11.2.0.4 will be waived until May 31, 2017. After this period of Waived Extendend Support, Extended Support for Oracle Database 11.2.0.4 will be offered until end of December 2020.

This information can be found here:

[ Read more ]

Premier Support for Oracle 11.2 has ended months ago

PLEASE FIND AN UPDATED BLOG POST HERE:


I have blogged many times about the End of Premier Support for Oracle Database 11.2 and the different stages and regulations for Extended Support for this release. But still I’m getting inquiries almost every day, internally and externally.

Let me first point out that I’m not a rep of Oracle Support. I’m just a Product Manager with some Oracle Support background. So you’ll always have to consult our officially available documents and sources as regulations may change … [ Read more ]