Extended Support Fee for Oracle 11.2.0.4 waived until May 31, 2017 – Extended Support until Dec 2020

PLEASE READ THE RECENT UPDATE from Jan 27, 2017 INSTEAD:

Release Dates Oracle Database 12.2.0.1 on-prem – Extended Support Waiving for Oracle 11.2.0.4 / 12.1.0.2


Friday, Oct 16, 2015, Oracle announced that the Extended Support for Oracle Database 11.2.0.4 will be waived until May 31, 2017. After this period of Waived Extendend Support, Extended Support for Oracle Database 11.2.0.4 will be offered until end of December 2020.

This information can be found here:

Something to mention:

  • There’s no bug fixing support for Oracle Database 11.2.0.3 or below available anymore
  • If you’ll compare the effort to upgrade to Oracle Database 11.2.0.4 to Oracle 12.1.0.2 you’ll have to do the exact same amount of work. tests etc – no difference
  • End of Premier Support means that Oracle will not offer fixes for new issues unless an extra-cost offer called Extended Support has been purchased. But you’ll still get Sustaining Support until you’ll stop working on the release. For a description what terms such as Premier Support, Extended Support and Sustaining Support mean please refer to the Lifetime Support Policy. Premier Support for Oracle Database 11.2 ended on Jan-31,
    2015

    .
  • For Oracle Database 11.2.0.4 – the Terminal (final) Patch Set for Oracle Database 11.2 – Oracle will waive (no extra cost, no action required) Extended Support to every customer with a valid support contract until May 31, 2017 until Dec 31, 2018
    (see the updated information here:
    https://mikedietrichde.com/2017/01/27/release-dates-oracle-database-12-2-0-1-on-prem-extended-support-waiving-for-oracle-11-2-0-4-12-1-0-2/
     
  • You can extend the Extended Support for Oracle Database 11.2.0.4 until 31-DEC-2020 – but then at the usual extra cost.
    This information can be found in MOS Note:742060.1.
    .
  • For Oracle Database 11.2.0.3 Oracle has waived the Extended Support, but as Extended Support for Oracle Database 11.2.0.3 ended on 27-AUG-2015
    no bug fixes are available (including PSUs, SPUs and BPs) anymore.
    There’s no bug fixing support for Oracle Database 11.2.0.3 anymore.
    This information can be found inย MOS Note:742060.1.
    .
  • For Oracle Database 11.2.0.2 there’s no Extended Support offering available.
    There’s no bug fixing support for Oracle Database 11.2.0.2 anymore.
    This information can be found inย MOS Note:742060.1.
    ..
  • For Oracle Database 11.2.0.1 there’s no Extended Support offering available.
    There’s no bug fixing support for Oracle Database 11.2.0.1 anymore.
    This information can be found inย MOS Note:742060.1.

–Mike

21 thoughts on “Extended Support Fee for Oracle 11.2.0.4 waived until May 31, 2017 – Extended Support until Dec 2020

  1. Peter,

    just a valid support contract – no further action required.
    As soon as it enters "paid extended support" you’ll have to tell Oracle that you want to purchase this offer. But at the moment, as it is waived (=free) no action necessary.

    Cheers
    Mike

  2. Actually please check the above MOS Note: 742060.1:

    "Patch Set Updates and Critical Patch Updates — Patch Set Updates and Critical Patch Updates are released quarterly during the patching period for each patch set as shown in the roadmap. and so are not listed separately on the Roadmap."

    Extended Support is "patching period" – therefore it is implicitly clear.

    And if you branch from MOS Note: 742060.1 into the Support Lifetime Policy: http://www.oracle.com/us/support/library/lifetime-support-technology-069183.pdf
    then you can read on page 3 what’s included in Extended Support … ๐Ÿ˜‰ For instance:
    Updates, fixes, security alerts, data fixes, and critical patch updates

    Cheers
    Mike

  3. Kais,

    you have Sustaining Support meaning:
    Oracle Support will help and assist you, you’ll get access to all patches, PSUs etc build until end of bug fixing support for 11.2.0.3. But since August 28 this year (2015) no bugs will be fixed for 11.2.0.3 anymore.

    Cheers
    Mike

  4. Hi Mike,

    we are fighting to migrate all our 700 Oracle db’s worldwide to 12.1. What brings you to the idea that the Extended Support – which is available for extra Charge only – will be for free?

    Please explain.

    Regards
    Stephan

  5. Stephan,

    not sure about your question – did you read the blog post above?
    See the table in MOS Note 742060.1 saying:
    Oracle 11.2.0.4 "Extended Support fees waived until May 31, 2017 …"

    ๐Ÿ˜‰

    Cheers
    Mike

  6. Hi Mike,

    Good to know that extended support free is waved until May-2017.

    If we don’t upgrade to Oracle 12, what happens when free extended support ends in May-2017 ?
    -Would we fall into Sustaining Support model ?
    -Would we be obliged to purchase the extended support in May-2017?
    -What would be able to use the patches installed during the free extended period?

    Thanks
    Sem

  7. Hi Sem,

    What happens when free extended support ends in May-2017 ?
    -Would we fall into Sustaining Support model ?
    -Would we be obliged to purchase the extended support in May-2017?
    -What would be able to use the patches installed during the free extended period?

    If you don’t signal before 31-May-2017 to Oracle that you want to purchase Extended Support you’ll fall automatically into Sustaining Support. Meaning no new bug fixes anymore, no access to PSUs and BPs. You can purchase Extended Support later on for a full year period (as far as I know – if you are interested please double-check with your Oracle sales rep) if you experience the need for an extension. Otherwise you’ll get access after Waived Extended Support has ended to all fixes produced in the period of Premier and Waived Extended Support. But not to patches produced after that period.

    Thanks
    Mike

  8. How much of this info still holds good, I mean for Oracle 11g (11.2.*.*).

    We don’t have Oracle support, we are ISV supporting our applications on Oracle as back end. So I want to know till what date our customers can use Oracle 11g with our application, post which they can consider upgrading to 12c.

  9. Mahi,

    your customers can use 11g as long as they want. This is treated under Oracle’s Lifetime Support Policy. It’s called SUSTAINING SUPPORT. So from this perspective there’s no push.

    But you need to be aware (and your customers as well of course) that access to patches and PSUs (including security fixes!!!) after May 31, 2017 is limited to those with an EXTENDED SUPPORT contract only.

    Cheers
    Mike

  10. What is the new legal version to use for testing? If I am a database abstraction library developer, 11g express edition was useful to install on a dev VM, turn it on for a few hours, then forget about it for a few months. I am looking to bring up certain open source libraries up to speed with 12c new features so I do not have a reason to purchase even personal developer license. I regularly purchase licenses for software I use, not trying to be cheap, but since I am not even writing an application for personal use where it would be reasonable to spend about 100 for it, the VM will be there just for running some unit tests then switched to different vendor, what is my option?

  11. I see all your points but right now I don’t have an ideal solution for you. The only think I can say is that we haven’t forgotten about it… Work is under way. We’ll update you shortly with the details.

    Cheers
    Mike

  12. Hi,

    I have Oracle 11.2.0.1 and 11.2.0.2 installed. Will I benefit from the extended support till May 2017? I saw the below statement in •Oracle Software Technical Support Policies:

    Oracle Database 11gR2: The Extended Support fee has been waived for the period of February 2015 – May 2017. During this period, you will receive Extended Support during these periods as described in the Oracle Technical Support Levels section below.

    Thanks

  13. Hm, I don’t understand your question entirely.
    I wonder if you read the blog post above?

    "There’s no bug fixing support for Oracle Database 11.2.0.3 or below available anymore". MOS Note 742060.1 describes it clearly. And the Support brochure is pointing to it for more details. I understand that the Support brochure could be phrased more precise but they’ve had added the link to the MOS note years ago based on my request.

    And actually, from a database standpoint, I wonder how long you run without fixes. There are no security fixes for 11.2.0.3 for 1.5 years anymore – and I believe since 2.5 years for 11.2.0.2. Just saying ๐Ÿ˜‰

    You’ll be even in more trouble as the minimum release to upgrade to 12.1.0.2 is 11.2.0.2 (for 11gR2 databases) – and for later upgrades it will be 11.2.0.3. So you’ll have to patch anyways in order to move forward.

    May I suggest that you start your upgrade testing to Oracle 12.1.0.2 as soon as possible? Just a hint ๐Ÿ™‚

    Cheers
    Mike

  14. Hello Mike,
    I have this document from Oracle you mention, and again the changed the Waived period. Did you know that?

    Oracle Database 11gR2: The Extended Support fee has been waived for the period of February 2015 – December 2018. During this period, you will receive Extended Support during these periods as described in the Oracle Technical Support Levels section below.

    https://www.oracle.com/us/assets/057419.pdf

    So they are giving us more time again.

    Regards,
    Paul

  15. Hello Mike,
    I just looked up the URL of the Oracle software technical support policies document (http://www.oracle.com/us/support/library/057419.pdf) and this is what I found:

    Quote

    Oracle Database 11gR2: The Extended Support fee has been waived for the period of February 2015 –
    December 2018. During this period, you will receive Extended Support during these periods as described
    in the Oracle Technical Support Levels section below.

    Unquote

    Does this mean extended support for 11gR2 has further been waived until Dec 2018?

    Cheers.
    Shahid.

  16. Hi Paul,

    yes – that’s why I added the HEADLINE saying:

    PLEASE READ THE RECENT UPDATE from Jan 27, 2017 INSTEAD:
    Release Dates Oracle Database 12.2.0.1 on-prem – Extended Support Waiving for Oracle 11.2.0.4 / 12.1.0.2

    But I think this was graphically not obvious so I have done other changes (strikethrough) and added the link below as well.

    Sorry for the inconvenience.

    Cheers
    Mike

Leave a Reply

Your email address will not be published. Required fields are marked *